What qualifies, Joanne to be your go to resource?

Education:

  • MA (International Relations, Strategic Studies & Economics), John’s Hopkins University, School of Advanced International Studies. Washington, D.C.  (1993).

  • Honours, BA (Political Studies), Queen’s University, Kingston, Ontario (1991)

  • International Trade & Development. Centre for Trade Policy and Law (CTPL) – Carleton University, Ottawa, Ontario. (2013)

  • French Immersion for Professionnels. Collège de Jonquière - Centre Linguistique - Jonquière, Québec (1994).

Professional Certifications:

  • ICF Professional Certified Coach (PCC) (2025)

  • Certified Professional Coach (CPC) (2024)

  • Certified Management Consultant (CMC) (2023)

  • Mental Health First Aid (MHCC)

  • Psychological First Aid (Red Cross)

  • Mental Health in Sport (NCCP)

  • Executive Coach (2022)

  • Agile Leadership (2021)

  • PROSCI Change Management. (2020)

  • Canadian National Coaching Level 1 (2016)

  • Kirkpatrick Training Evaluation (2006)

  • Microsoft Certified Trainer (1997)

  • Instructional Design. (1996)

  • Conflict Management (1996)

Joanne’s Professional Development shows her growth mindset and insatiable need for continuous improvement

Interpersonal Skills

    • Servant Leadership

    • Becoming a supervisor: The Basics

    • Becoming a manager: The Basics

    • Agile Leadership

    • Sharing a Vision

    • Learning from Failure

    • Making Data-driven Decisions

    • Cultivating Cross-Functional Team Collaboration

    • Effective Team Communication

    • Fostering Creative Thinking in the Workplace

    • Facing the Management Challenges of Difficult Behaviour and Diverse Teams

    • Establishing Team Goals and Responsibilities, and Using Feedback Effectively

    • Agile Team Development

    • Risk Management

    • Interviewing Skills

    • Negotiation Skills

  • ×    PROSCI Change Management Certification

    ×    Transforming Government Services for the Digital Era

    ×    Unleashing Resiliency During Change

    ×    Facilitating Sustainable Change

    ×    Moving Forward with Change Planning

    ×    Making Change Stick

    ×    Embracing Change at Work

    ×    Driving Change: A Playbook of Best Practices for a Digital Transformation

    ×    Best Practices for Digital Transformation

    ×    Navigating Through Changes and Conflicts in Projects

  • ×    MS - Facilitate Communication Collaboration

    ×    Conquering the Challenges of Public Speaking

    ×    Ensuring Successful Presentation Delivery

    ×    Storytelling: Communicating Ideas with Impact

    ×    Writing Briefing Notes

    ×    Briefing with Purpose: Understand, Translate, and Convince

    ×    Polishing Your Feedback Skills

    ×    Speaking Truth to Power Through Facts, Context, and Perspectives

    ×    Planning an Effective Presentation

    ×    Planning Meetings Fit for Purpose

    ×    Building Your Presentation

    ×    Public Relations and Advocacy

    ×    Communications

  • ×    ICF Professional Certified Coach (PCC)

    ×    Certified Executive Coach

    ×    Certified Professional Coach (CPC)

    ×    Certified Executive Coach

    ×    Canadian National Coaching Level 1

    ×    Making Ethical Decisions in coaching

    • Project Management

    • Agile Project Management

    • Managing Stakeholder Engagement on an Agile Project

    • Agile Principles, Methodologies and Mindset

    • Agile and Lean Principles and Practices

    • Results Based Management

    • Performance Measurement

    • OKRs and KPIs

    • Program and Project Evaluation

  • I×    Certified Instructional Designer

    ×    Microsoft Certified Trainer

    ×    Facilitation Essentials: Discovering Facilitation Techniques

    ×    MS - Facilitate Communication and Collaboration

    ×    MS – Facilitate

    ×    Certified Kirkpatrick Training Evaluatortem description

  • ×    Introduction to Human-Centred Design

    ×    Building a Culture of Design Thinking

    ×    Design Thinking for Innovation: Brainstorming and Ideation

    ×    Fostering Creative Thinking in the WorkplaceItem description

  • I×    Agile Stakeholder Engagement

    ×    Managing Stakeholder Engagement in Agile Projects

    ×    Rapport Building in Customer Service

    ×    Facing Confrontation in Customer Service

    ×    Achieving Customer-Centric Design with User Personas

    ×    Design Thinking for Innovation: Stakeholder Engagement

    ×    Controlling Conflict, Stress, and Time in a Customer Service Environment

    ×    Dealing with Customer Service Incidents and Complaintstem description

    • Gender-Based Analysis+

    • Diversity, Equity and Inclusion

    • MHCC - Mental Health & Psychological First Aid

    • Red Cross - Psychological First Aid – Caring for Others

    • Facing the Management Challenges of Difficult Behaviour and Diverse Teams

    • LGBTQ2+ Awareness

Technical Skills

    • Business Analysis, Requirements Analysis and Communications

    • MS - Data Analysis - Trophy -Get started with Microsoft data analytics

    • MS - Data Analysis - Discover Data Analytics

    • MS - Data Analysis - data analytics

    • MS - Data Analysis - getting started with Microsoft Data Analytics

    • MS - Data Analysis - explore fundamentals of data visualization

    • MS - Data Analysis - Explore fundamentals of large-scale analytics

    • MS - Data Analysis - getting started building with Power BI

    • MS - Data Analysis - create reports in PowerBI

    • MS - Data Analysis - create interactive reports using CoPilot for Power BI

    • MS - Data Analysis - Extend data insights with Power BI Copilot

    • MS -Data Analysis - Examine components of a modern data warehouse

    • MS - Trophy - Microsoft Azure AI Fundamentals - Describe Cloud concepts

    • MS - Azure Fundamental- Describe Cloud concepts

    • MS - Describe Cloud Computing

    • MS - Describe Cloud Service Types

    • MS - benefits of using cloud services

    • MS - Azure DevOps - Trophy - Facilitate communication and collaboration

    • MS - Azure DevOps - Explain DevOps

    • MS - Azure DevOps - Harnessing the Power of DevOps

    • MS - Azure DevOps - Analyze DevOps Planning & Integration

    • MS - Azure DevOps - Characterize DevOps Collaboration and Continuous Improvement

    • MS - Azure DevOps - Introduce the foundational pillars of DevOps Culture and Lean Product

    • MS - Azure DevOps - Explain DevOps Continuous delivery and continuous quality

    • MS - Route System Feedback to Development Teams

    • Get started with Al on Azure

    • MS -fundamentals of azure ai services

    • MS-Azure Fundamental-AI Overview

    • MS - fundamentals in AI concepts

    • MS - Trophy - Microsoft Azure AI Fundamentals - AI Overview

    • MS - Trophy - Microsoft Azure AI Fundamentals - Computer Vision

    • MS - Trophy - Microsoft Azure AI Fundamentals - Document Intelligence and Knowledge Mining

    • MS - Trophy - Microsoft Azure AI Fundamentals - Natural Language Processing

    • MS - fundamentals of Generative AI

    • MS - fundamentals in Azure AI Speech

    • MS - Fundamentals in Facial Recognition

    • MS - fundamentals of conversational language understanding

    • MS - Fundamentals of Computer Vision

    • MS - fundamentals of Knowledge Mining and Azure AI Search

    • MS - fundamentals of language translation

    • MS - fundamentals of machine learning

    • MS - fundamentals of optical character recognition

    • MS - fundamentals of question answering with the Language Service

    • MS - fundamentals of Text Analysis with the Language Service

    • Analyze text with the Language service

    • Translate text and speech

    • Recognize and synthesize  speech

    • Create alanguage model with  Conversational Language Understanding    

    • Introduction to Azure Cognitive Search

    • Read text with the Computer Vision service

    • Analyze receipts with the Form Recognizer Service

    • Detect and analyze faces with the Face service

    • Analyze images with the Computer Vision service

    • MS Project

    • MS Planner

    • MS Loop

    • Asana

    • Trello

    • Planview - Leankit

    • Articulate 360

    • Rise

    • Camtasia

    • Captivate

    • Adobe Creative

    • Cyberlink PowerDirector

    • Clipchamp

    • Absorb LMS

    • Moodle LMS

    • Photoshop

    • Canva

    • Clipchamp

    • Shutterstock AI Image generator

    • Procreate

    • Zoom

    • Teams

    • Google Meet

    • WebEx

    • Survey Monkey

    • Fluid Surveys

    • Slido

    • Miro

    • Visio

    • Poll Everywhere

    • Google Workspace

    • MS - what is Microsoft 365

    • MS-MS365 productivity solutions

    • SharePoint,

    • OneDrive

    • Teams

    • Outlook

    • Word

    • Excel

    • PowerPoint

    • Project

    • Viso

    • Forms

    • Power BI

    • Discover Cyber Security

    • Compliance Short: Cyber Security Part 1

    • Compliance Short: Cyber Security Part 2

    • CITRIX

    • WebEx

    • GCDocs

    • RDIMS

    • Fundamentals of Information Management

    • SIGNET (GAC)

    • Strategia (TCS)

    • TRIO (TCS)

    • GCMS (IRCC)