What qualifies, Joanne to be your go to resource?
Education:
MA (International Relations, Strategic Studies & Economics), John’s Hopkins University, School of Advanced International Studies. Washington, D.C. (1993).
Honours, BA (Political Studies), Queen’s University, Kingston, Ontario (1991)
International Trade & Development. Centre for Trade Policy and Law (CTPL) – Carleton University, Ottawa, Ontario. (2013)
French Immersion for Professionnels. Collège de Jonquière - Centre Linguistique - Jonquière, Québec (1994).
Professional Certifications:
ICF Professional Certified Coach (PCC) (2025)
Certified Professional Coach (CPC) (2024)
Certified Management Consultant (CMC) (2023)
Mental Health First Aid (MHCC)
Psychological First Aid (Red Cross)
Mental Health in Sport (NCCP)
Executive Coach (2022)
Agile Leadership (2021)
PROSCI Change Management. (2020)
Canadian National Coaching Level 1 (2016)
Kirkpatrick Training Evaluation (2006)
Microsoft Certified Trainer (1997)
Instructional Design. (1996)
Conflict Management (1996)
Joanne’s Professional Development shows her growth mindset and insatiable need for continuous improvement
Interpersonal Skills
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Servant Leadership
Becoming a supervisor: The Basics
Becoming a manager: The Basics
Agile Leadership
Sharing a Vision
Learning from Failure
Making Data-driven Decisions
Cultivating Cross-Functional Team Collaboration
Effective Team Communication
Fostering Creative Thinking in the Workplace
Facing the Management Challenges of Difficult Behaviour and Diverse Teams
Establishing Team Goals and Responsibilities, and Using Feedback Effectively
Agile Team Development
Risk Management
Interviewing Skills
Negotiation Skills
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× PROSCI Change Management Certification
× Transforming Government Services for the Digital Era
× Unleashing Resiliency During Change
× Facilitating Sustainable Change
× Moving Forward with Change Planning
× Making Change Stick
× Embracing Change at Work
× Driving Change: A Playbook of Best Practices for a Digital Transformation
× Best Practices for Digital Transformation
× Navigating Through Changes and Conflicts in Projects
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× MS - Facilitate Communication Collaboration
× Conquering the Challenges of Public Speaking
× Ensuring Successful Presentation Delivery
× Storytelling: Communicating Ideas with Impact
× Writing Briefing Notes
× Briefing with Purpose: Understand, Translate, and Convince
× Polishing Your Feedback Skills
× Speaking Truth to Power Through Facts, Context, and Perspectives
× Planning an Effective Presentation
× Planning Meetings Fit for Purpose
× Building Your Presentation
× Public Relations and Advocacy
× Communications
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× ICF Professional Certified Coach (PCC)
× Certified Executive Coach
× Certified Professional Coach (CPC)
× Certified Executive Coach
× Canadian National Coaching Level 1
× Making Ethical Decisions in coaching
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Project Management
Agile Project Management
Managing Stakeholder Engagement on an Agile Project
Agile Principles, Methodologies and Mindset
Agile and Lean Principles and Practices
Results Based Management
Performance Measurement
OKRs and KPIs
Program and Project Evaluation
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I× Certified Instructional Designer
× Microsoft Certified Trainer
× Facilitation Essentials: Discovering Facilitation Techniques
× MS - Facilitate Communication and Collaboration
× MS – Facilitate
× Certified Kirkpatrick Training Evaluatortem description
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× Introduction to Human-Centred Design
× Building a Culture of Design Thinking
× Design Thinking for Innovation: Brainstorming and Ideation
× Fostering Creative Thinking in the WorkplaceItem description
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I× Agile Stakeholder Engagement
× Managing Stakeholder Engagement in Agile Projects
× Rapport Building in Customer Service
× Facing Confrontation in Customer Service
× Achieving Customer-Centric Design with User Personas
× Design Thinking for Innovation: Stakeholder Engagement
× Controlling Conflict, Stress, and Time in a Customer Service Environment
× Dealing with Customer Service Incidents and Complaintstem description
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Gender-Based Analysis+
Diversity, Equity and Inclusion
MHCC - Mental Health & Psychological First Aid
Red Cross - Psychological First Aid – Caring for Others
Facing the Management Challenges of Difficult Behaviour and Diverse Teams
LGBTQ2+ Awareness
Technical Skills
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Business Analysis, Requirements Analysis and Communications
MS - Data Analysis - Trophy -Get started with Microsoft data analytics
MS - Data Analysis - Discover Data Analytics
MS - Data Analysis - data analytics
MS - Data Analysis - getting started with Microsoft Data Analytics
MS - Data Analysis - explore fundamentals of data visualization
MS - Data Analysis - Explore fundamentals of large-scale analytics
MS - Data Analysis - getting started building with Power BI
MS - Data Analysis - create reports in PowerBI
MS - Data Analysis - create interactive reports using CoPilot for Power BI
MS - Data Analysis - Extend data insights with Power BI Copilot
MS -Data Analysis - Examine components of a modern data warehouse
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MS - Trophy - Microsoft Azure AI Fundamentals - Describe Cloud concepts
MS - Azure Fundamental- Describe Cloud concepts
MS - Describe Cloud Computing
MS - Describe Cloud Service Types
MS - benefits of using cloud services
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MS - Azure DevOps - Trophy - Facilitate communication and collaboration
MS - Azure DevOps - Explain DevOps
MS - Azure DevOps - Harnessing the Power of DevOps
MS - Azure DevOps - Analyze DevOps Planning & Integration
MS - Azure DevOps - Characterize DevOps Collaboration and Continuous Improvement
MS - Azure DevOps - Introduce the foundational pillars of DevOps Culture and Lean Product
MS - Azure DevOps - Explain DevOps Continuous delivery and continuous quality
MS - Route System Feedback to Development Teams
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Get started with Al on Azure
MS -fundamentals of azure ai services
MS-Azure Fundamental-AI Overview
MS - fundamentals in AI concepts
MS - Trophy - Microsoft Azure AI Fundamentals - AI Overview
MS - Trophy - Microsoft Azure AI Fundamentals - Computer Vision
MS - Trophy - Microsoft Azure AI Fundamentals - Document Intelligence and Knowledge Mining
MS - Trophy - Microsoft Azure AI Fundamentals - Natural Language Processing
MS - fundamentals of Generative AI
MS - fundamentals in Azure AI Speech
MS - Fundamentals in Facial Recognition
MS - fundamentals of conversational language understanding
MS - Fundamentals of Computer Vision
MS - fundamentals of Knowledge Mining and Azure AI Search
MS - fundamentals of language translation
MS - fundamentals of machine learning
MS - fundamentals of optical character recognition
MS - fundamentals of question answering with the Language Service
MS - fundamentals of Text Analysis with the Language Service
Analyze text with the Language service
Translate text and speech
Recognize and synthesize speech
Create alanguage model with Conversational Language Understanding
Introduction to Azure Cognitive Search
Read text with the Computer Vision service
Analyze receipts with the Form Recognizer Service
Detect and analyze faces with the Face service
Analyze images with the Computer Vision service
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MS Project
MS Planner
MS Loop
Asana
Trello
Planview - Leankit
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Articulate 360
Rise
Camtasia
Captivate
Adobe Creative
Cyberlink PowerDirector
Clipchamp
Absorb LMS
Moodle LMS
Photoshop
Canva
Clipchamp
Shutterstock AI Image generator
Procreate
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Zoom
Teams
Google Meet
WebEx
Survey Monkey
Fluid Surveys
Slido
Miro
Visio
Poll Everywhere
Google Workspace
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MS - what is Microsoft 365
MS-MS365 productivity solutions
SharePoint,
OneDrive
Teams
Outlook
Word
Excel
PowerPoint
Project
Viso
Forms
Power BI
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Discover Cyber Security
Compliance Short: Cyber Security Part 1
Compliance Short: Cyber Security Part 2
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CITRIX
WebEx
GCDocs
RDIMS
Fundamentals of Information Management
SIGNET (GAC)
Strategia (TCS)
TRIO (TCS)
GCMS (IRCC)